KANSAS City, Mo. — Marisa Santillan sat down in the middle of her living area ground to play with her puppy dog. The two had loads of home for the reason that the $800 couch Santillan had requested and paid for again in June has in no way arrived.
She purchased it at Furniture Spot on North Oak. It was intended to be sent in September. At to start with she was not fearful when it did not arrive simply because she realized there were worldwide source chain problems delaying the shipping of many products.
It was only after her cellular phone phone calls to Home furniture Location went unanswered that she grew to become anxious – so worried that she drove to the retail store to examine on the status of her couch. She observed the doorway locked even although she was viewing for the duration of the middle of the working day.
“OK, nicely maybe they just closed early,” Santillan stated. “So I went again like a few more occasions, and they had been shut during business enterprise hrs.”
She at last achieved owner Nicholas Baker by e mail. He explained to the retail outlet was moving, but that her furnishings would continue to be sent. So considerably time had passed by that level, that she questioned for a refund as an alternative.
“They didn’t reply,” she stated.
She paid out an additional pay a visit to. This time the retailer was not just closed, it was empty. Santillan wasn’t the only consumer in shock.
“That retailer is the cleanest I’ve ever noticed it,” Ashlee Snyder Cox explained. “The signage is down. Practically nothing. Like you would not know what was in there.”
Cox mentioned she gave the retail outlet $1,700 back again in March for a sofa, chair, loveseat and a rug. It was meant to get there in June.
“I’m definitely discouraged,” Cox reported. “I just feel actually taken edge of.”
Cox stated she started turning out to be worried in August and paid a particular stop by to the store. She said the supervisor informed her the loveseat and chair experienced by now arrived. The supervisor reported she was ready for the sofa in advance of offering the purchase.
Cox she stated asked to decide up the two merchandise the keep experienced received that working day, but was advised that would be impossible since they weren’t at the shop, but in a warehouse in an undisclosed place.
When Cox spoke with Dilemma Solvers two months later on she had very little to clearly show for her cash except the $200 rug – the only piece of her purchase that she’d been given.
Santillan and Cox are just two of six folks who contacted FOX4 Difficulty Solvers. All experienced comparable tales. They had been out hundreds of pounds and experienced practically nothing to display for it.
Problem Solvers attempted to keep track of down operator Nicholas Baker. He didn’t answer to our phone calls. When we messaged him on Facebook, we were being blocked by both of those Baker and his associate Alissa Daniel Baker who prospects claimed ran the retailer.
Difficulty Solvers tried using discovering Baker at a household in the Northland that he lists as his enterprise handle with the Missouri Secretary of State’s Place of work. When no 1 answered the door, we still left a enterprise card but never listened to from any individual. A automobile in the driveway tracked again to a male who has the similar previous title as Baker’s, in accordance to the Missouri Department of Revenue.
We also experienced no luck when we knocked on the doorway of an address in Kearney once connected to Baker nor at a home in Polo, which Baker experienced stated as the tackle of a company registered with the Missouri Secretary of Point out – Mattress Manufacturing facility Direct KC.
Challenge Solvers then attempted speaking to the operator of the home furniture supply company Baker utilised, according to his shopper receipts, Asset Transportation in Excelsior Spring. The owner hardly ever returned our phone.
We weren’t the only ones looking for Baker. The operator of the Northland strip shopping mall wherever Furniture Place was situated informed FOX4 he’s also seeking to come across him.
Here’s the fantastic news. Just after Problem Solvers started investigating, some of the extensive-awaited home furnishings started out becoming sent.
Two clients advised us they have been notified by a shipping business that their furniture was on its way. The clients said they obtained the household furniture this 7 days, but have never been furnished an explanation by Baker.
Other shoppers notify us they are no more time intrigued in receiving their furniture must it ever get there. They’ve presently acquired new furniture from one more keep to substitute it. All they want is their funds again.
We’ll permit you know what occurs.
Counsel a Correction